Frequently Asked Questions (FAQ)
We have a wide selection of tents, tables, chairs, dishware, catering supplies, and linens ready for your event. Quotes are à la carte; items not in your contract will not be included to ensure the best price.
No, you do not need an appointment to visit our showroom! Please stop by during our regular hours Monday – Friday 8:00am – 5:00pm and Saturday 8am - Noon. Call to set up an appointment and have your custom tablescape designs and tent layouts prepared for your arrival.
Reserve as soon as you are sure to ensure availability. Tents should be reserved ASAP and paid at least 2 weeks before your event to allow time for PA 1 Call to check underground lines for safety.
Linens are available in a variety of colors or can be customized in addition to the cost of tables and our house selection. Ask our event planners for all options. We also provide cost-effective elastic tablecloths that are ideal for picnics, children's events, or for easy cleaning for multiple-day events.
Reservations require a payment of 50% of your rental cost. Full payment is due before delivery or customer pickup. Unpaid quotes risk availability upon pickup. Any remaining balances are charged days before delivery, with a 3% fee for credit cards. Pay by cash or check to avoid this fee ahead of time. Checks are due at least 1 month prior to your event. Most orders require a refundable security deposit of $50 – $200+.
The damage waiver covers accidental damage to rental items during your rental.
All payments are non-refundable. Cancelled events will not be refunded.
All powered machines require a standard outlet or at least a 120V extension cord to operate properly. Our machines will not operate via vehicle outlet.
Most tents are staked into the grass. Tents should be reserved 1 – 2 months in advance or at least 2 weeks prior to your event. This ensures we have enough time to call PA 1 Call to check for gas and electrical lines underground to keep our team and you safe. If you cannot stake, we also offer services to stake and fill asphalt. We offer frame tents that are supported with concrete blocks for an additional fee. Inflatables must be staked into grass; setup is optional and additional.
Please ensure pickups and returns are Monday – Friday 8:00am - 4:30 pm or Saturday 8:00am – 11:30am so our team can assist you. Sign off and settle final payments in the front showroom before heading to the back of the building for pickup. To return you can head directly to the back and visit the showroom to collect your cash deposit refund.
For credit card deposits, we process your refund on return day. You will receive an email when your reservation has been closed, and it may take 3 - 10 business days to appear in your account. After 10 days, if payment is not received please contact us and we will gladly assist you.
We offer free in-store pickup at our Allentown, PA location. Delivery within Lehigh Valley is available and additional. After 10 miles, each mile is $5 more. Delivery includes drop-off and pickup at your porch, garage, or backyard. Long distances from bumper to destination, setup, takedown, and elevators are additional. We do not deliver inside homes or up or down steps. Additional fees may apply for times outside our delivery window Monday – Friday 8am – 4:30pm and are subject to availability.
We will email you 1 day before your delivery with a delivery window between 8:30am - 4:30pm to help you plan accordingly. Your delivery and pickup estimate is at the top of your reservation. While times are not guaranteed, we’ll do our best to accommodate you. Please place 4 chairs where you would like your tent or inflatable. Provide delivery instructions and contact info to us at least a week before your event for smooth delivery. Please cut your grass the Tuesday before your event. For pickup, we ask that all items be broken down and stacked as they were delivered unless extra services were previously requested.
